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SUPPORT
Our Commitment to Quality and Reliability
Product Warranty
We stand behind the quality of our products. That's why we offer a comprehensive warranty on all of our products.
Here's what you need to know:
If you need technical assistance
CONTACT US
Tel/Whatapp
During the warranty period, if our LED display has any material and process defects, we are responsible for the cost of service for product repair and replacement.
Our warranty does not cover damage caused by misuse, abuse, or normal wear and tear. It also does not cover damage caused by unauthorized repairs or modifications.
We may provide replacement or repair through the following services:
1. Online Remote Technical Support. This service is applicable for technical problems, including, but not limited to connection issues of signal cables and power cables, system software issues and parameter settings, and replacement issues of the module, power supply, system card, etc.
2. Return Material Authorization Service. For problems that cannot be solved by online technical support, we will confirm with Buyer whether to provide Return Material Authorization service.
3. On-site service. Buyer may submit service requirements through the our website, email, telephone and other service channels with product number, applied service, site address, and contact information stated.